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What is the installation process?

Once you have confirmed a time with the installer, you will be one step closer to froggin’ awesome fibre.

During your appointment, the installation team will conduct a survey that indicates the route build from the road into your home. Once you have confirmed in writing that you are happy with the route proposed, the team will trench up to your home and lay the fibre. They will then install the FTB inside your home closest to a power point and the ONT will be plugged in.

Once you have confirmed that you are happy, our installation team will upload your acceptance to our system and your ISP will be notified to send their router. This plugs into the Frogfoot ONT. If you have any technical issues, please contact your Internet Service Provider for assistance.