Category: Outages

Published On

7th Jul 2025

Service Notice: Fibre disruption in George due to Civil Works in the area

7 July 2025

Service Notice: Fibre disruption in George due to Civil Works in the area

We’d like to inform our customers in George that we are aware some residents have experienced service interruptions recently. These are linked to civil infrastructure upgrades currently taking place across various parts of the area.

These projects include road rehabilitation, expansions, and general upgrades, which are part of broader efforts to improve roads and other public infrastructure. In the process of improvements live fibre infrastructure is sometimes accidentally damaged. This can lead to temporary loss of internet services for affected households.

We want to assure our customers that:

We are actively monitoring the situation and working to restore any affected services as quickly as possible.
Our teams respond swiftly to outages and are working behind the scenes to prevent major service disruptions where possible.
We are engaging relevant stakeholders to better understand the scope and timing of the municipal works.

Although we do not yet have a detailed schedule of the works, we are doing everything we can to stay informed and proactive. If disruptions occur, we will do our best to communicate clearly and restore services with minimal delay.

We appreciate your patience as we work through this with the community.

Thank you,

The Frogfoot Team

Published On

18th Jan 2024

Ensuring Network Stability in the Face of Verulam Challenges

22 January 2024

Dear Residents of Verulam

We’re pleased to share a positive update regarding the recent challenges faced in Verulam. Our dedicated team has successfully addressed all minor incidents affecting services, and we’re actively monitoring the precinct to ensure swift detection and resolution of any potential disruptions.

We appreciate your patience and understanding during this period. Our commitment to providing a reliable and resilient network remains unwavering. Rest assured, we will continue to keep you informed promptly should any significant issues arise.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

18 January 2024

Dear Residents of Verulam

We’re pleased to report that the network is presently stable, and our team is actively addressing minor, isolated incidents. Our maintenance team is making commendable progress with reinstatement initiatives related to the previously flooded infrastructure, demonstrating our commitment to restoring full functionality with utmost urgency.

In anticipation of potential challenges arising from the council’s cleaning efforts, we maintain a vigilant stance and stand ready to address any damage promptly.

We sincerely appreciate your ongoing patience and understanding as we work diligently to ensure a resilient and reliable network experience for you.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

17 January 2024

Dear Residents of Verulam

We want to keep you informed about the recent challenges we’ve encountered in Verulam due to flooding and infrastructure cleaning activities by the council.

Our dedicated team has successfully addressed a primary cable break, but unfortunately, a secondary cable suffered minor damage during the cleanup process, causing additional impact. Despite these challenges, we remain steadfast in our commitment to ensuring the stability of your network uptime.

The resolution effort is ongoing, and we are actively monitoring the network to swiftly identify and address any emerging issues. We anticipate addressing any remaining issues promptly and will provide regular updates on our progress. We appreciate your understanding and patience during this period.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.

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