Is there Fibre in your area? How do you place an order?

Tired of running out of data or using your mobile device as a hotspot with your laptop? Then it’s time to get connected to Froggin’ Fast Fibre! With a reliable and super-fast internet connection, the buffering sign will be a thing of the past. Placing your order is as easy as 1, 2 3! All you need to do is hop on to our website, check for coverage and place your order online. Need some help with the ordering process? Have a look at our step-by-step instructions below.

How to check for Fibre in your area

In order to check your coverage, simply visit our coverage section and enter your full address in the search bar provided, as displayed below.

We have 4 indicators on our Fibre coverage map: Yellow, Red, Black and Blue.

Yellow indicates Work In Progress (WIP), this simply means that our froggies are still hard at work with trenching to make sure you get Fibre in your area as soon as possible. You can click on our Frogfoot pin, which will provide you with a projected forecast live date. Please note the dates provided on the map are purely projected dates as there are many external factors that need to be taken into consideration before an area can go live.

If your area is marked in the red zone, your area is unfortunately not being planned for at this stage, but please continue to check our website for the latest updates.

If your address is covered in the blue zone, you can place an order for Froggin’ Awesome Fibre and proceed to view the packages available on our website.

How to place an order for Fibre

Select your preferred Internet Service Provider (ISP), the data option (Uncapped or Capped) and the contract term. Once you have selected your preferred options, click on the search button. The system will populate the various packages available for your residential address. Below each package, are two options a ‘’Find out More Button’’ and a ‘’Order Now’’ button.

Find out More: Will provide you more details on the ISP as well as the installation details and contact information for the provider of your choice
Order now: Once you click on the Order Now button a pop-up box will appear asking for your details to supply you with a one-time pin for verification purposes.

Once verification has taken place, the below screen will appear. Enter your details, and register.

Once registered, the website will direct you to the order confirmation page. This is where you will accept the terms and conditions and place your order. Ready to take the leap and get connected with Fibre? Check for coverage here!

*Please note that your ISP is always your first point of contact. If you would like to follow up on your order, Fibre installation, or are experiencing issues with your Fibre, simply log a ticket with your Internet Service Provider for assistance.

Which Fibre package should I choose?

We get asked this a lot when customers are in the beginning phases of ordering Fibre. We’re an Open Access network and it is important for us not to favour any specific ISP over another, but we know that it’s important to find the right Fibre package, so here is what we suggest:

Base your choice on your current usage

Choosing a fibre line speed the same as your current service is in fact quite likely to improve reliability and performance of your Internet connection, purely because it is fibre and the latency on the link is so much better.  Choosing double your current line speed, if you can afford it, would ensure that you see a remarkable improvement. Keep in mind that it is easier to request an upgrade than a downgrade and upgrades are relatively quick to implement.

Decide what you are going to use it for

If you do not intend to use it for any new activities, then anywhere between the line speed you currently have and double that, should be enough to begin with.  However, if you now want to subscribe to Netflix, or some other online service which requires a lot of bandwidth, it would be wise to do some research and ask questions around the service and the bandwidth it requires.

Personal service vs a helpdesk

Some of our ISP’s which are relatively small, will provide you with personal service and are pretty flexible, but may not have staff available 24/7.  Others are large corporates with a 24/7 helpdesk and a wide range of services, however won’t know you by name.  Therefore, you will need to decide what sort of after service you would prefer.

Reputation and brand

Well-known brands with good reputations are always a good bet.  If you see a great deal from an ISP you don’t know, it’s probably best to ask them for some references, ask around, and check sites like HelloPeter, and Mybroadband.co.za for good and bad comments.  Remember that the more customers an ISP has, the more reports you might see on consumer forums.

Full service vs niche

Some ISPs focus on very specific markets and product offerings, while others tend to offer a wide range of services.  If you prefer having one number to call for all your Internet related services, then choose your ISP accordingly.

Contract length

Try not to lock yourself into long contracts if you can help it, unless you’re familiar with the ISP and you are certain you will be happy to stay with them for a long period of time.  However, that is where the joy of Open Access lies, it makes it easy to move if you are not happy; this only applies if you are not contracted for a fixed term which has yet to expire.

Capped vs uncapped fibre package?

If you know how much data traffic you go through in a month, a capped service will invariably give you a better experience than uncapped.  Should your usage be unpredictable and the consequences of exceeding your data cap (and having to top-up) be significant, uncapped may be a better option.

Gamer or occasional user?

Many ISPs manage different types of data traffic in different ways so that they are able to offer products to specific users such as online gamers, or the occasional user who just needs email and Facebook access.  Check that the package you are buying is designed for your usage profile before ordering.

Price

Price is probably the last thing you should check, but likely to be the first thing you look at!  Pricing for packages on the Frogfoot network is among the best you will find anywhere, but if you buy solely on price, without considering any of the other factors we’ve mentioned, you’re in all probability not going to get the best deal.

Whichever ISP you choose, we hope it is an ISP that uses Frogfoot fibre! Ready to take the leap and get connected with Fibre? Check for coverage here!