What do the different lights on my ONT indicate?

Broadband and service light – indicates connection to the Frogfoot Fibre network.

Ethernet – shows connectivity between the Frogfoot device and ISP router.

How do I find out if there are any outages in my area?

If there are any outages on our network, we will update our network status page on the website and alert all Internet Service Providers with customers who may be affected. It is then the responsibility of the ISP to inform their customers. All updates will be shared with the ISP directly.

If my Internet is down, what should I do?

If your Internet drops, please contact your Internet Service Provider who will be able to assist.

What is the installation process?

Once you have confirmed a time with the installer, you will be one step closer to froggin’ awesome fibre.

During your appointment, the installation team will conduct a survey that indicates the route build from the road into your home. Once you have confirmed in writing that you are happy with the route proposed, the team will trench up to your home and lay the fibre. They will then install the FTB inside your home closest to a power point and the ONT will be plugged in.

Once you have confirmed that you are happy, our installation team will upload your acceptance to our system and your ISP will be notified to send their router. This plugs into the Frogfoot ONT. If you have any technical issues, please contact your Internet Service Provider for assistance.