Who can I contact regarding the status of my order?

You should always contact your Internet Service Provider for an update on your order. They will follow up with Frogfoot on your behalf.

What is the process that will be followed from order to completed installation?

In order to enjoy froggin’ awesome fibre, you will need to place an order with your preferred internet service provider on the Frogfoot website or directly with the ISP.

Once your order has been placed, the ISP will need to accept the order and confirm your information. Once your order has been placed with Frogfoot and your zone is live, there is a standard lead time for installation. In this time, you will be contacted by the installation team to schedule a time to install at your home.

To follow up on your order, kindly contact your Internet Service Provider directly.

What other services can I get over the fibre?

Telephony services – VoIP (Voice over IP) can cut your phone costs by making calls (locally and internationally) from your home at a fraction of current costs, but with crystal clear quality. This is run on your fibre line and is a service offered by select ISPs.

DSTV-ready connections – In select complexes, we prepare your home for a DSTV connection through fibre.

Secure your home and suburb with CCTV – Rolling out a fibre network makes it possible for CCTV cameras to be placed throughout the community, which can play a significant role in improving the overall security in the areas they cover. This will be discussed on a case by case basis if applicable to your community.

What if I want to stay with my ISP – can I still benefit from Frogfoot Fibre?

If your Internet Service Provider is on our network, you can stay with the same ISP. Please contact them directly to discuss the porting of services.