Service Notice: Fibre disruption in George due to Civil Works in the area

Ensuring Connectivity and Stability for our Valued Users

18 April 2024

Dear Valued Customers,

We want to keep you informed about recent network disruptions affecting your service. While we are working to resolve these issues we understand the importance of transparency.

Here’s what you need to know:

Ongoing Challenge: Our network has been experiencing disruptions due to technical issues with certain equipment. We’re actively working with our vendors to address these challenges and restore stability to your service.

Communication with ISPs: We want to assure you that we are in regular communication with our ISP partners, updating them on the status of the network and any emergency changes required for stability.

Recent Progress: We’ve made significant strides in resolving secondary issues that emerged recently. All redundant routes are now operational, ensuring smoother connectivity for you.

Future Plans: To further enhance reliability, we’re implementing a plan to distribute key network points across multiple routers. This will help prevent future disruptions and ensure better service for you.

We apologise for any inconvenience this may have caused and appreciate your patience as we work to improve your experience. Stay tuned for further updates, and thank you for being a valued part of our network.

Should you have any questions please make sure to log a support ticket with your ISP.

Sincerely,
Frogfoot Management

The Wonders of Undersea Cables and Fibre Optics

In today’s interconnected world, communication is the backbone of global connectivity. Whether it’s sharing memes with friends or conducting high-stakes business transactions, our ability to communicate seamlessly across continents relies on a remarkable technology hidden beneath the waves: undersea cables and fibre optics. Let’s dive into the depths of this fascinating technology to understand how it enables our interconnected world.

 The Undersea Highway:

Imagine a vast network of highways crisscrossing the ocean floor, connecting continents and facilitating the exchange of information at the speed of light. These highways are not made of concrete and asphalt but rather of fibre optic cables, which carry the pulse of our digital world beneath the waves.

Undersea cables are the unsung heroes of global communication, responsible for transmitting over 99% of international data traffic. These cables are typically made up of bundles of optical fibers – hair-thin strands of glass that carry digital information in the form of pulses of light.

Light-Speed Communication:

The secret to the incredible speed and efficiency of undersea cables lies in the physics of light. Unlike traditional copper wires, which transmit electrical signals, fibre optic cables transmit data using light. Light travels incredibly fast – almost 186,282 miles per second (299,792 kilometers per second) – allowing for near-instantaneous communication across vast distances.

When data is transmitted through a fibre optic cable, it is converted into pulses of light by a laser or LED. These pulses travel along the length of the optical fibre, bouncing off the inner walls in a process called total internal reflection. This keeps the light contained within the fibre and prevents signal loss or interference, ensuring reliable transmission over long distances.

Undersea Challenges:

Deploying and maintaining undersea cables is no small feat. The ocean is a harsh and unforgiving environment, with depths reaching several miles and pressures that can crush delicate equipment. Installing undersea cables requires specialized ships and equipment capable of laying thousands of miles of cable across the ocean floor.

Once deployed, undersea cables are subject to a myriad of threats, including natural disasters, fishing activities, and even deliberate sabotage. Protecting these vital lifelines requires constant monitoring and maintenance to ensure uninterrupted communication.

The Backbone of Global Connectivity:

Despite the challenges, undersea cables remain the backbone of global connectivity, enabling the seamless exchange of information between continents. These cables carry not only internet traffic but also telephone calls, video conferencing, and financial transactions, connecting people and businesses around the world in real time.

In addition to their role in international communication, undersea cables also play a crucial role in scientific research, providing data links for oceanographic monitoring, earthquake detection, and climate research. By enabling the transmission of data from remote sensors and observatories, undersea cables contribute to our understanding of the ocean and its impact on the planet.

To Conclude:

Undersea cables and fibre optics are the unsung heroes of global communication, providing the vital infrastructure that underpins our interconnected world. Through the use of light-speed transmission and robust engineering, these cables enable us to communicate seamlessly across vast distances, transcending borders and connecting people and cultures like never before.

As we navigate the depths of our digital ocean, let us not forget the remarkable technology that lies beneath the waves – a testament to human ingenuity and the relentless pursuit of connectivity in an ever-changing world.

Ensuring Network Stability in the Face of Verulam Challenges

22 January 2024

Dear Residents of Verulam

We’re pleased to share a positive update regarding the recent challenges faced in Verulam. Our dedicated team has successfully addressed all minor incidents affecting services, and we’re actively monitoring the precinct to ensure swift detection and resolution of any potential disruptions.

We appreciate your patience and understanding during this period. Our commitment to providing a reliable and resilient network remains unwavering. Rest assured, we will continue to keep you informed promptly should any significant issues arise.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

18 January 2024

Dear Residents of Verulam

We’re pleased to report that the network is presently stable, and our team is actively addressing minor, isolated incidents. Our maintenance team is making commendable progress with reinstatement initiatives related to the previously flooded infrastructure, demonstrating our commitment to restoring full functionality with utmost urgency.

In anticipation of potential challenges arising from the council’s cleaning efforts, we maintain a vigilant stance and stand ready to address any damage promptly.

We sincerely appreciate your ongoing patience and understanding as we work diligently to ensure a resilient and reliable network experience for you.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

17 January 2024

Dear Residents of Verulam

We want to keep you informed about the recent challenges we’ve encountered in Verulam due to flooding and infrastructure cleaning activities by the council.

Our dedicated team has successfully addressed a primary cable break, but unfortunately, a secondary cable suffered minor damage during the cleanup process, causing additional impact. Despite these challenges, we remain steadfast in our commitment to ensuring the stability of your network uptime.

The resolution effort is ongoing, and we are actively monitoring the network to swiftly identify and address any emerging issues. We anticipate addressing any remaining issues promptly and will provide regular updates on our progress. We appreciate your understanding and patience during this period.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.