Century Promotion

Froggin’ fast Fibre? Sounds like a Real hero to us.

Introducing our Century Promotion open to those who reside in Despatch, Caledon, Idasvallei, Oudtshoorn, Swellendam, and Tzaneen. The offer is available on four different line speeds, namely the 50Mbps, 100Mbps, 200Mbps, and 1Gbps, with participating Internet Service Providers (ISPs) only.

How to place your order
Visit any of our participating Internet Service Providers websites or
Hop on over to any of our activation stations within the selected areas.

Offer valid from 1 June 2022 – 31 August 2022*

Select from the Participating Internet Service Providers below: 
 

Frogfoot apologises for network outages

Dear Customer

Frogfoot Networks would like to apologise for the network instability that affected customers in the Western Cape and Eastern Cape between 25 May and 3 June, which has since been resolved in partnership with its vendors.

Frogfoot identified that the core routers in Cape Town experienced crash events on their line cards due to a software bug following a configuration change – carried out as part of its overall network design upgrade – causing regional connectivity interruptions. The same configuration changes were applied to core routers in Johannesburg and Durban successfully.

Frogfoot’s core team worked closely with technical specialist teams (JTAC and ATAC) and the company’s equipment vendor, Juniper Networks, in order to investigate the cause of the event and identify what was needed to address the issues, which proved to be more complex and challenging than originally anticipated. Some failures were the first of their kind globally. The fix included software updates, rebooting routers and replacing physical line cards.

As of 4am on Friday 3 June, the problem has been resolved and no services are currently impacted. Frogfoot Networks understands the impact on our clients, and apologises for the interruptions in connectivity. We are working closely with the same technical specialist teams at Juniper to mitigate against such issues in the future.

Frogfoot has seen improved stability after the software update in Cape Town, and will be scheduling this change in other regions for further improvements and standardisation.

Regards
Shane Chorley
Head of Sales and Marketing

How to improve your Wi-Fi signal at home

It’s hard to enjoy the benefits of Fibre when you can’t get a strong signal between your router, your phone, smart TV, and all other devices. From working to streaming to consulting Siri on the latest news, a good WIFI signal is what keeps our world connected.
Luckily, there are many ways to improve your Wi-Fi signal and get you back to sneaking in an episode of Stranger Things during lunch break.

Here are 4 tips to improve your WIFI experience:
1. Consider the location of the router
Due to the fact that radio waves are shorter than those used in radio transmission, your device’s signal will lose strength more rapidly, so keeping your devices close to your router is a good way to boost your Wi-Fi signal. If you live in a big house, buying extra boosters to place around the house will allow your service to reach every corner.

2. Keep your router updated
It’s important to regularly update the router firmware to keep the security features up to date. Over the years there has been an increasing number of large-scale malware attacks that are costing organizations and individuals a large amount of money. Infected routers can steal bandwidth and allow malware to spread to other devices across the network. Update instructions for your router vary from brand to brand, but for most models, you need to log in to the device through a browser using the IP address.

3. Reboot your router
If you’re experiencing slow internet, particularly on Wi-Fi, in many cases, a simple reboot will improve your Wi-Fi significantly. Rebooting clears the router’s memory and enables updates to be installed.

4. Contact your Internet Service Provider
Contact your Internet Service Provider (ISP) and ask them for assistance. The ISP will help you remotely diagnose your Wi-Fi performance issues and offer a solution.

Kimberley 5G Project – Public Participation

Dear Residents of Kimberley

Frogfoot will be deploying aerial fibre along selected routes to 8 existing 5G cell phone towers in your area. This project, in partnership with a 3rd party Supplier, will effectively improve broadband services in Kimberley and Frogfoot is proud to supply these towers with fibre connectivity.

This project will entail placement of poles to deploy the aerial fibre cables along the selected routes. We anticipate very little interruption to residents as overhead poles will be deployed on municipal verges and will not be placed on private properties.

The route will follow the red lines as per the below:

Location of the existing 5G cell phone Towers and roads affected:

The estimated project timeline is 22 May to 29 July 2022.

Residents are welcome to email any queries or concerns to comments@frogfoot.com before 6 May 2022.