Ensuring Connectivity and Stability for our Valued Users

18 April 2024

Dear Valued Customers,

We want to keep you informed about recent network disruptions affecting your service. While we are working to resolve these issues we understand the importance of transparency.

Here’s what you need to know:

Ongoing Challenge: Our network has been experiencing disruptions due to technical issues with certain equipment. We’re actively working with our vendors to address these challenges and restore stability to your service.

Communication with ISPs: We want to assure you that we are in regular communication with our ISP partners, updating them on the status of the network and any emergency changes required for stability.

Recent Progress: We’ve made significant strides in resolving secondary issues that emerged recently. All redundant routes are now operational, ensuring smoother connectivity for you.

Future Plans: To further enhance reliability, we’re implementing a plan to distribute key network points across multiple routers. This will help prevent future disruptions and ensure better service for you.

We apologise for any inconvenience this may have caused and appreciate your patience as we work to improve your experience. Stay tuned for further updates, and thank you for being a valued part of our network.

Should you have any questions please make sure to log a support ticket with your ISP.

Sincerely,
Frogfoot Management