Ensuring Network Stability in the Face of Verulam Challenges

22 January 2024

Dear Residents of Verulam

We’re pleased to share a positive update regarding the recent challenges faced in Verulam. Our dedicated team has successfully addressed all minor incidents affecting services, and we’re actively monitoring the precinct to ensure swift detection and resolution of any potential disruptions.

We appreciate your patience and understanding during this period. Our commitment to providing a reliable and resilient network remains unwavering. Rest assured, we will continue to keep you informed promptly should any significant issues arise.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

18 January 2024

Dear Residents of Verulam

We’re pleased to report that the network is presently stable, and our team is actively addressing minor, isolated incidents. Our maintenance team is making commendable progress with reinstatement initiatives related to the previously flooded infrastructure, demonstrating our commitment to restoring full functionality with utmost urgency.

In anticipation of potential challenges arising from the council’s cleaning efforts, we maintain a vigilant stance and stand ready to address any damage promptly.

We sincerely appreciate your ongoing patience and understanding as we work diligently to ensure a resilient and reliable network experience for you.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.

Regards,

Frogfoot Team

17 January 2024

Dear Residents of Verulam

We want to keep you informed about the recent challenges we’ve encountered in Verulam due to flooding and infrastructure cleaning activities by the council.

Our dedicated team has successfully addressed a primary cable break, but unfortunately, a secondary cable suffered minor damage during the cleanup process, causing additional impact. Despite these challenges, we remain steadfast in our commitment to ensuring the stability of your network uptime.

The resolution effort is ongoing, and we are actively monitoring the network to swiftly identify and address any emerging issues. We anticipate addressing any remaining issues promptly and will provide regular updates on our progress. We appreciate your understanding and patience during this period.

For the latest news on the network, we invite you to follow our social media (Customer Service) channels. We will be updating these platforms daily to keep you informed.

Thank you for your continued trust and support.